RurevPhotos & scale entries
Capture or import both sides, then add the source cone, position, measurements, date, and site.
Rurev support
A little help for your field atlas.
Keep your woodland finds organized. Find answers about scale photos, field cards, your account, and purchases—or send us a note when you need a hand.
From the trail to your atlasEvery scale has a story worth keeping.
Start here
What can we help with?
Quick guidance for the moments that matter while building your collection.
Field cards & comparisons
Review saved notes and side-by-side comparisons of scales in your atlas.
Account & field coins
Get help with sign-in, saved records, account controls, and coin purchases.
Common questions
Answers for the trail and beyond.
Choose a question to see the steps.
How do I add a pine cone scale?
Open Scale Entry in Rurev. Take or import a photo of the front and back, then add the scale’s source cone, position, size, collection date, and site. You can also add a spoken field note before saving.
Why can’t I take a photo or record a note?
Check camera or microphone access for Rurev in iOS Settings. You can also import an existing image through the photo picker. If the camera is unavailable on your device, use the import option.
Where can I find my saved scales and field cards?
Open your atlas to browse scales by source cone position or site. Select scales to compare them side by side. Saved field cards are also available from Account → Field cards.
What do field summaries describe?
Field summaries bring together observations recorded for your selected scales, including tip shapes, ridge notes, and measurements. They help you revisit your own notes; they are not a botanical identification.
How do field coins and purchases work?
Open Account → Field coins to see available coin packs and your balance. Apple processes purchases through the App Store. If a completed purchase does not appear in your balance, restart Rurev and check your connection. If it still does not appear, email us with the product and approximate purchase time. Please do not send payment card details or your Apple ID password.
How do I sign out or delete my account?
Open Account and choose Sign out or Delete account, then confirm your choice. If you cannot access your account or need help with a deletion request, email support.
What if my collection is not syncing?
Check your internet connection and sign in to the same Rurev account. If Account shows “Atlas sync needs attention,” choose Retry sync. If the issue continues, tell us which record is affected and what message you see.
Still need a hand?
Let’s look at it together.
Send your question to our support inbox. A few details about what happened will help us understand the issue.
Email Rurev supportHelpful details to include
- What you were trying to do
- Any error message you saw
- Your iPhone model and iOS version
- Your Rurev app version, if available